Outsourced teams for support, operations, sales, and growth
Four service lines, each staffed and managed to fit your workflow. Take one on its own or combine them into a single outsourced team.
Customer Support
Responsive, on-brand support across the channels your customers already use — so response times stay fast even as ticket volume grows.
What we provide
- Email and live chat support
- Customer onboarding assistance
- Complaint and ticket management
- Technical support
- Customer query resolution
- Helpdesk support
Who it's for
E-commerce brands with growing ticket volume, SaaS companies that need timely technical support, and service businesses fielding repeat client questions — anywhere response times start slipping as the customer base grows.
Business benefits
Faster, more consistent response times across email and chat
A structured process for logging, prioritizing, and resolving tickets
Your core team freed from day-to-day query handling
Support coverage that can extend beyond your team's own working hours
Example use cases
E-commerce order support
A dedicated inbox team handles order-status, shipping, and returns questions, following your policies and tone.
SaaS technical support
A trained agent handles first-line technical queries and escalates complex issues to your product team with full context.
Helpdesk queue management
Tickets are triaged, tagged, and resolved against agreed response-time targets, with visibility into open items.
New customer onboarding
New customers are guided through setup steps and early questions, reducing early-stage churn and confusion.
HR & Back-Office
Administrative and people-ops support that keeps hiring, records, and documentation accurate and up to date.
What we provide
- Recruitment support
- Resume screening
- Candidate sourcing
- Employee data management
- HR documentation
- Data entry & administrative support
Who it's for
Growing companies without a full internal HR function, teams hiring frequently and needing screening support before interviews, and businesses with recurring data entry or documentation work that pulls staff away from higher-value tasks.
Business benefits
Faster hiring cycles with pre-screened, sourced candidates
Accurate, organized employee records and documentation
Admin workload handled without adding internal headcount
More consistent, repeatable HR processes
Example use cases
Candidate sourcing & screening
Resumes are screened against your criteria and a shortlist is passed to your hiring manager for interviews.
Employee record management
Employee data is kept accurate and current across onboarding, changes, and offboarding.
HR documentation
Offer letters, policy documents, and HR files are prepared and organized to your templates.
Recurring data entry
Ongoing data entry and administrative tasks are handled on a set schedule, freeing up internal time.
Marketing & Sales
Pipeline-building work — from first outreach to a booked appointment — so your sales team spends its time closing, not prospecting.
What we provide
- Lead generation
- Cold calling
- Appointment setting
- Sales development
- Email marketing
- Market research
- CRM and lead management
Who it's for
B2B companies with an underfed sales pipeline, real estate businesses that need consistent lead follow-up, and sales teams whose reps spend more time prospecting and qualifying than actually closing deals.
Business benefits
A more consistent flow of qualified leads into your pipeline
Sales reps spend more time closing and less time prospecting
An organized, up-to-date CRM with clean lead data
A repeatable, structured outreach cadence
Example use cases
Outbound appointment setting
A dedicated caller books qualified meetings directly onto your sales team's calendar.
Real estate lead follow-up
Inbound leads are called and qualified within an agreed response window, before interest cools.
Email marketing campaigns
Campaigns are planned, written, sent, and tracked against your goals, end to end.
CRM clean-up & management
Lead records are kept current and correctly staged, so your pipeline reporting stays accurate.
Not sure which service fits?
Tell us about your business and current workload — we'll recommend where an outsourced team makes the biggest difference.
Social Media Management
Consistent, well-managed social presence — content, community, and reporting — across the platforms your audience actually uses.
What we provide
Who it's for
Businesses that need to post consistently but don't have an internal social team, brands that want comments and DMs handled promptly, and companies that want basic paid-ad support without hiring a dedicated specialist.
Business benefits
A consistent posting schedule instead of ad-hoc, reactive content
Faster response to comments and direct messages
A planned content calendar aligned to your brand and goals
Regular reporting so you can see what's working
Example use cases
Multi-platform content calendar
Posts are planned, designed, and scheduled across Instagram, Facebook, and LinkedIn each month.
Community & DM management
Comments and direct messages are monitored and responded to within agreed timeframes.
Monthly performance reporting
Reach, engagement, and growth are tracked and reported so you can see the impact of your presence.
Paid-ad campaign support
Basic boosted-post and paid campaign setup, monitoring, and reporting support.